Frequently Asked Questions Search Question Titles Search Content Filter by Category - Any -Account StringsCartsCreating a RequisitionFormsGateway Updates July 2017GMCInvoicingOffice DepotOtherPricing in GatewayReceivingSplit OrdersSupplier InformationTips and TroubleshootingOrdering in GatewayRoles and WorkflowTypes of Transactions Apply Category: Roles and Workflow Are you notified that you have been assigned a "role"? What is a Shopper? What is a Requester? What is a Department Buyer? The Department Buyer should be considered the "Purchasing Authority" in your department. This is the person that knows their way around your funding, object codes, restricted items and purchasing guidelines. This role will really be the final set of eyes What is an Account Approver? Can you have more than one Account Approver in a department? What is an Ad-Hoc Approver? And why would I need one? Why do some of my requisitions stop for further approvals after my department approves? Why was my requisition returned by the System Administrator? Category: Ordering in Gateway Will the Gateway system show pricing, availability, shipping time, and if the item(s) is in stock? Will the search pull from both “Hosted Catalogs” and “Punch-outs”? Can I do a search and compare products? How do I shop using the Gateway system? Do I need a quote? I need to order animal tissue. What is the procedure through Gateway? How Do I Renew My SHI MCCA Licenses? How do I find vendors in Gateway that provide a certain product or service? Category: Types of Transactions Can I process change orders in Gateway? How do I cancel an order? How does FlexCard work with Gateway? Category: Pricing in Gateway Can you explain pricing in Gateway? Category: Carts How many carts can I have at once? Can I duplicate an order instead of building up a custom cart? Category: Creating a Requisition When do I put in the Object Code? How do I create a zero dollar PO? Gateway won't allow me to enter $0.00 in the dollar field. Where can I attach documents to my order? Speaking of restricted items - can you tell me more about toxins? I'm still confused about restricted items. Can I get more information about them? My order contains restricted items. How can I mark that so that my requisition is routed correctly? Category: Account Strings Can approvers on account strings be set up based on chosen limits? Can there be multiple Project Codes for the same Account? The campus does re-use Account numbers. How will this be handled? When setting up a person outside my department for approvals, how do I know I’m choosing the correct person? Can a DSA (Department Security Administrator) close Account Strings? How long does It take to get an Account String set up in the system? My Award has expired. How do I disable the LAF in Gateway? Category: Split Orders Can I Split Fund My Purchase? Can You Split Fund A Purchase Between Departments? Category: Receiving Once an order has physically been delivered, would the department go into Gateway to notate the order has been received? What are some helpful reports I should run in Gateway to help with reconciling and my day to day work? Help! I've Accidently Created An Incorrect Receipt. What Do I Do? Where can I find out more about Receiving? Category: Invoicing Where can I find out more about Accounting's invoicing processes? Who will handle Match Exceptions? How are liens captured in this system? How do I check on the payment status of an invoice? How should I send my invoice to Accounting to be paid? What are the Tolerances on Invoices? What if my supplier needs pre-payment or a deposit on a purchase order? What is taxable and what isn't? Category: Supplier Information I'm having trouble with the McMaster-Carr Punchout. Can I purchase from a supplier that is not in Gateway? How Do I Order From Best Buy? How do I find vendors in Gateway that provide a certain product or service? If a vendor shows up in Gateway as inactive, can't we just re-activate them? Category: GMC I Am Getting An Error Message When Trying To Make A New Assignment. What Do I Do? How Do I Get DSA Access for the Gateway Management Console? Why Is My Account String Active in the GMC, But Not In Gateway? Category: Forms Animal Tissue Form Category: Tips and Troubleshooting How do I check on the payment status of an invoice? Category: Gateway Updates July 2017 Is Gateway the system of record for receipt documentation? How long does the Receiver have to “receive?” Will the Gateway Invoice Settlement Team remind me to receive? Why is the threshold being raised? How do you set up the “Invoice Approver?” What is a “Default Account String?” How do I create a “Default Account String?” How do I activate the new dashboard? How do I change an account string on a Purchase Order before an invoice is processed? What is an “Invoice Approver?” How do I change the account string after an invoice is processed? Why do we need an “Invoice Approver?” Late Fees Can the Invoice Approver edit the invoice? What does the Invoice Approver do? What if the Invoice Approver does not want the invoice to be paid? How long does an Invoice Approver have to approve, reject or comment on an invoice? What is the role of the Receiver? How does a Receiver know when to process a receipt? Category: Other Do I need to wait for all the approvals to occur before the order can be completed? Is there a way to skip the AdHoc Step? How will I know if the order I placed is “stuck” in the process and who/what step it’s assigned at? Why is my order getting returned to me? I feel like I keep approving the same order. How do I check the status of my requisition? Category: Office Depot Why are all of my copy paper choices in the Office Depot punch-out only recycled content?
