Service level agreement for goods and services:

  • Standard requisitions (non-catalog, catalog, vendor blankets, etc.): 5 days from submission to Procurement to the vendor.
  • Contract Request Forms or Revenue Contracts: 4 weeks from submission to Procurement to the first draft of redlines to the vendor. Actual completion of the contract (all parties have signed) could be longer than this depending on the complexity of the negotiation and data security (see below on *Exceptions).
  • Contract Amendments: 2 weeks for renewals that do not merit data security review, and 4 weeks for those that require additional or new data security to align with current requirements
  • Leased equipment: 30 days
  • Sole Sources over $100k: 10 days
  • Conflict of Interest review: 2 weeks
  • Formal bids (RFPs or RFQs): 2-4 weeks
  • Boat and Air Charters: 3-6 weeks
  • Vendor additions with completed forms: 1-2 business days
  • Vendor additions without forms: 1-2 weeks
  • Vendor updates: 1 week

*Exceptions that might take longer to process can include, but aren’t limited to the following:

  • HIPAA / Data Security / PCI / GDPR related orders (SaaS, Cloud Services)
  • Prevailing Wage related orders
  • Using the supplier's contract format
  • Contracts addressing a Limitation of Liability