Service level agreement for goods and services:
Processing days below are defined as the approximate number of business days from department approval of the requisition to Purchasing, to when the Buyer issues the Purchase Order/Contract.
- Standard, Non-Catalog orders, including federal: 5 days
- Contracts: 2-4 weeks, depending on contract term negotiation
- Leased equipment: 30 days
- Sole Sources over $100k: 10 days
- Conflict of Interest: 10 days
- Formal bids: 2-4 weeks
- Boat and Air Charters: 3-6 weeks
Exceptions that might take longer to process can include, but aren’t limited to the following:
- HIPAA / Data Security / PCI / GDPR related orders (SaaS, Cloud Services)
- Prevailing Wage related orders
- Using the supplier's contract format
- Contracts addressing a Limitation of Liability