Service level agreement for goods and services:

Processing days below are defined as the approximate number of business days from department approval of the requisition to Purchasing, to when the Buyer issues the Purchase Order/Contract.

  • Standard, Non-Catalog orders, including federal: 5 days
  • Contracts: 2-4 weeks, depending on contract term negotiation
  • Leased equipment: 30 days
  • Sole Sources over $100k: 10 days
  • Conflict of Interest review: 2 weeks
  • Formal bids: 2-4 weeks
  • Boat and Air Charters: 3-6 weeks
  • Vendor additions with completed forms: 1-2 business days
  • Vendor additions without forms: 1-2 weeks
  • Vendor updates: 1 week

Exceptions that might take longer to process can include, but aren’t limited to the following:

  • HIPAA / Data Security / PCI / GDPR related orders (SaaS, Cloud Services)
  • Prevailing Wage related orders
  • Using the supplier's contract format
  • Contracts addressing a Limitation of Liability