The cardholder has primary responsibility for purchases made using their FlexCard.

They must:

  1. ensure that all purchases comply with policy; pursue any issues with vendors;
  2. work with U.S. Bank to resolve cases where disputes or fraud have occurred (returning any Statements of Fraud promptly to U.S. Bank);
  3. report all issues (including declined purchases and fraud) to their Department Administrator and/or FlexCard Administration, as appropriate; and
  4. provide all documentation to the department's Allocators and Reviewers in a timely fashion.