Maintenance orders need to be processed through an online Work Request*: Maintenance services are the ongoing upkeep of buildings, equipment, roads, grounds, and utilities required to keep a facility in a condition adequate to support the University's academic, scientific, and public service functions. It consists of the preservation, but not the improvement, of buildings and grounds. Maintenance is generally on a routine or recurring basis, and may be to bring equipment back to a fully functional state. However, if a replacement is needed for the purpose of upgrading a system, it is not considered maintenance.
Construction is the act, art, or business of moving, demolishing, installing, or building a structure, facility, or system according to a plan or by a definite process. Construction consists of the application of any of these techniques to physical plant facilities such as structures, utilities, excavations, landscaping, site improvements, drainage systems and roads, and additions, deletions, or modifications of such facilities. Exterior and interior painting of new structures is a form of construction. Painting, while seemingly maintenance, is generally deemed construction.
Whole Pie - We must take into account the total value of ALL related costs for the project - including contemporaneous demolition work, abatement services, University-supplied equipment, labor, materials, fixed equipment, etc.- the "Whole Pie". University furnished equipment must be competitively bid via relevant Construction procurement processes, when related to a construction project. This type of equipment cannot be awarded directly under Purchasing procurement processes.

Resources
- View a Maintenance vs. Construction Decision matrix (Document): If you're unsure about going through FM or DCS.
- Campus Design and Facilities Contracting Services FAQs: View the FAQs.
*Note: If Facilities staff cannot provide the maintenance services or do not have a JOC on file, Facilities can process an order through Gateway for the maintenance services.