In order to maintain proper separation of duties and controls, when possible, an employee OTHER THAN THE CARDHOLDER should be responsible for receiving the order.

  1. Review the shipment for completeness: Were all items shipped or are some on back order? Do the items received match the items ordered?
  2. If there are problems – for example, if the wrong item was shipped – contact the Merchant and take the necessary steps (return of incorrect item, processing of credit invoice, re-shipment of correct item) to remedy the situation. There is no need to file a Dispute with U.S. Bank unless you cannot resolve the problem with the Merchant.
  3. Check off each item on the packing slip/or paid invoice enclosed with the order.
  4. Sign and date the packing slip/paid invoice and attach it to the order documentation package. NOT SIGNING AND DATING THE RECEIPT DOCUMENT IS THE NUMBER ONE AUDIT FINDING.
  5. If no packing slip or paid invoice was enclosed with the order, note this fact on the order document. In this way, it will be clear that the receipt document was not lost or discarded.
  6. Pass the documentation package to the appropriate Allocator or Reviewer.