For support, please use our ServiceNow for Payment Services portal Concur Frequently Asked Questions Search Question Titles Search Content Filter by Category - Any -ApproversConcur GeneralCorporate Travel and Entertainment CardLedgerPreparers Apply Category: Approvers Can we modify the approval screen? What is the process when BFS returns a report back to the department? Why was my report sent to a different department for approval? How are delegates set up? Who can be an approver? How many Concur Approver roles are available? How many approvers can a department have? What can an approver change? Can a Department Expense Approver (DEA) be a preparer in Concur? Can additional Concur approvers be included on an adhoc basis? Who is a backup approver? Who is an adhoc approver? What happens when DEA travels? What happens when Account Approver travels? What is the role of DSA/DPA? How is a DEA determined for an employee? What happens after DEA/Account Approver approves a report? GMC still says pending after approver assignment? Can a DEA/Account Approver be the same person? Who can add an adhoc (additional approver) in Concur? Which transactions will not be processed in Concur? What is the FAU availability in Concur What can delegates do? Which transactions are processed in Concur? What are delegates not allowed to do? How are guest travellers processed in Concur? Who is a Concur Administrator? Category: Preparers How can a I submit a travel expense report when the traveler is not able to access Concur? How do I process a received cash advance when a trip or event is cancelled? Can a traveler and their preparer delegate communicate within Concur ? Why is a Concur missing receipt declaration unavailable for my expense? Out of Pocket bookings show up as pending Travel Card Why can't I find my FAU/Account String when creating an expense report? Who enters FAU in a Concur Request/Expense Report? What is a preparer in Concur? If my trip includes Foreign and Domestic expenses what Report Type do I select? Category: Concur General Concur Tips & Recommendations Is Concur the Official System of Record? Who is eligible for Concur Access? How to book airfare without Trip ID? How do we pay an outside organization? Category: Ledger How does direct billing appear on the ledgers? How do the Corporate Liability Card transactions appear on our Ledger? Can GL strings be uploaded into GMC? Category: Corporate Travel and Entertainment Card What can Travel & Entertainment corporate cards be used for? What should Travel & Entertainment corporate cards not be used for? Who should apply for a Travel & Entertainment corporate card? Do I need the new Travel & Entertainment corporate card to Travel or Entertain?
