UCSB's Amazon Business Prime Account

All UCSB faculty and staff (including student employees) are invited to join the official centralized Amazon Business Prime account. Please be advised that you will be prompted to join the Amazon Business Prime account before your first requisition through the Amazon Punchout in Gateway.

There are a few ways to access the UCSB Amazon Business Prime account, depending on your permissions:

1. Either through clicking the Amazon Business punch-out tile in Gateway.
2. Invitation from UCSB, which comes as an email from Business@Amazon.com.
3. Use the Single Sign-On (SSO) page for the UC Santa Barbara Amazon Business Prime account to access the account.

Account Scenarios: How to Register

To join the official UCSB Amazon Business account, you must first receive an email invitation from Business@Amazon.com.

1. Step 1: Look for your Invitation

   Invitations are sent to your @ucsb.edu email address. Once received, click the “Accept Invitation” button within the email to begin the activation process.

2. Step 2: Follow the Official Registration Guide

   Depending on how you have used your UCSB email with Amazon in the past, you will be prompted to follow one of three paths (creating a new profile, migrating a personal account, or merging an existing business account).

   For a step-by-step visual walkthrough of these registration scenarios, please refer to the Amazon Business Registration & Migration Guide.

Payment When Purchasing Through the Punchout on Gateway

The default Amazon Business punchout payment method is Paying with Visa 0937. You cannot change payment method in the Amazon Business punchout.

Payment When Purchasing With a FlexCard on the Amazon Business Prime Website

While Gateway remains the University’s primary e-procurement system, FlexCard holders have the option to purchase directly from the Amazon Business Prime website when it is better suited for specific transaction types, such as:

• Gift Card Purchases: Utilizing the direct portal ensures a more streamlined transaction and delivery process for Amazon gift cards.
• Urgent Delivery Needs: When an item is required immediately and the standard Gateway requisition/PO timeline cannot guarantee delivery.
• Specific FlexCard Transactions: Any authorized business purchase that falls outside the standard Gateway workflow but is permitted under FlexCard policy.

Delivery

• If you access Amazon Business through Gateway, you will select your desired delivery address once you bring your Amazon Cart back into Gateway. Amazon will only use the address selected in Gateway.
• If you access Amazon Business Prime directly and pay with your FlexCard, you will be asked to enter a shipping address.

Orders Cancelled by Amazon

The order approval window in Gateway may lead to order cancellations by Amazon. Orders may be cancelled if the PO has not been approved within seven days, or if:

• The price increases by more than 20%.
• The original item is no longer available, and a suitable replacement cannot be identified/fulfilled.
• The item is not Prime-eligible and is expected to take longer than 15 days to ship.

When items ship, the Status changes from Open to Net Invoiced in Gateway. If an entire PO is cancelled by Amazon, submit a Gateway ticket with the PO number requesting the PO be closed/cancelled.

Preferred: In alignment with UC Procurement goals, Amazon Business policies prioritize search results for small, diverse, and local sellers, and items with sustainability certifications.

Restricted: Some categories where Prime benefits (free, fast shipping) do not apply are restricted. Restricted items will appear with a warning message at the top of the screen.

Blocked: In accordance with UC system-wide policies, the following product categories cannot be purchased through the Amazon Business punchout:

• Adult Products, Alcoholic Beverages, Tobacco
• Credit Cards, Gift Cards*, Postage Stamps
• Furniture (Policy exceptions apply outside of Amazon)
• Digital Goods & Content, Software, Video Games, Magazines
• Jewelry, Watches, Luggage
• Legal Agreement & Contracts, Services, Wireless Services

*Gift cards can be purchased by a FlexCard holder directly via the Amazon Business Prime website.

You can return many items sold on Amazon. Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Visit the Amazon Online Returns Center to get started.

Start your return and get a return mailing label

1. Go to the Amazon Online Returns Center.
2. Follow the on-screen instructions to get a return mailing label and choose a return option (Refund, Replacement, or Exchange).

Note: Not all options will be available for all items. For items sold by an Amazon seller that aren't eligible for Amazon Prime from that seller, you will see "Submit Return Request". The seller reviews the return request before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, read about Amazon A-to-z Guarantee Protection.

Orders can be returned via different options:

• If order is being returned via USPS you can drop off at UCSB Mail Services between 8:00am and 4:00pm or the Goleta Post Office.
• If the order is being returned via FedEx, UPS, DHL, etc. please take to your department pickup location.
• If available when initiating your return, Amazon fulfilled items can also be returned at the Amazon@IslaVista pickup point located at 6533 Trigo Road.

Prepare and ship your return

After you've completed the steps above:

1. Print your label. If you select a shipping option that requires a return label, it will be e-mailed to the e-mail associated with your Amazon account and accessible from the Amazon Manage Returns page. If you don't have access to a printer, do one of the following:
   • Send your label to a friend to print. Go to the Amazon Manage Returns page, click Print mailing label and then Email it to a friend.
   • Request one to be mailed to you. The label will arrive in 3 to 5 days. Additional charges for this service will apply. Go to the Amazon Manage Returns page, click Print Mailing Label and then Request Label by Mail.
2. Prepare your package for return. Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
   
   Important: If you need to return multiple orders, please don't consolidate returns. Return orders individually, using a separate return label for each order.
3. Ship your return based on the return shipping option you selected.

For more information on the return shipping options, read About Amazon Return Shipping. If you need to return a gift, read the Amazon instructions for returning a gift.

Note: At this time, product returns are limited to refunds only, and can only be initiated by the punchout user or administrator. If you want to re-order the item, you must go to the punchout and reorder.